Purpose and scope

Playtime's Responsible Gambling Policy sets out the controls, safeguards, and support available to promote safe, responsible engagement with our platform. It applies to all Playtime products and user accounts.

Eligibility and age

Players must be at least 18 years old or the applicable legal gambling age in their jurisdiction, whichever is higher. It is the player's responsibility to comply with local laws before participating.

Jurisdiction and verification

Residents of jurisdictions where online gambling is unlawful are not eligible to create an account. Playtime may request verification of identity, age, and residence at any time and may suspend or terminate accounts that fail verification or breach this policy.

Account verification

All users must provide accurate information during registration. Playtime may verify identity, age, and address using official documents or trusted data sources. Verification is mandatory for account activities including deposits, withdrawals, and bonus eligibility.

Responsible Gaming Tools

Playtime provides tools to help users manage play. These include:

  • Deposit limits: Users may set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases may require processing before they apply.
  • Self-exclusion: Users may request temporary or permanent self-exclusion from all Playtime products. Exclusion takes effect immediately and restrictions remain until the chosen period ends or a new action is taken.
  • Time-out: Users may activate a time-out to pause activity for a user-defined period. Access to Playtime products is blocked during the time-out.

Self-assessment and support

Playtime offers a confidential self-assessment tool to help identify risky patterns. If several indicators are present—such as spending beyond means, neglect of responsibilities, or inability to stop playing—you should consider reducing play, setting tighter limits, or stopping entirely and seeking professional assistance. The Help Centre provides information on local professional resources. Support is available through the in-app Help channel or via the official support channels.

Underage gambling

Playtime prohibits access by anyone under 18. We reserve the right to request age verification and to suspend or withhold funds until compliance is confirmed. Jurisdictional age requirements may vary; players should ensure compliance with local laws.

Prohibited conduct

  • Fraud, cheating, or collusion is strictly prohibited. The use of software tools, bots, or other devices to gain an unfair advantage is forbidden.
  • Account sharing or the use of multiple accounts is prohibited.
  • Aggressive, abusive, or threatening behavior toward staff or other players is not allowed.
  • Money laundering or other illegal activity is prohibited and will be reported to the appropriate authorities as required by law.

Game rules and disclosures

Each game on Playtime has its own rules and instructions. Players must read and understand these rules before participating. By engaging in any game, players agree to comply with the game's rules and Playtime's Terms and Conditions.

Dispute resolution

For disputes related to game outcomes or platform issues, contact Playtime Support. We will investigate promptly and inform you of the result. Our decision will be final and binding on all parties.

Policy updates

Playtime reserves the right to modify this Responsible Gambling Policy at any time. Changes take effect immediately upon posting. Players should review the policy periodically to stay informed of updates.

Contact and further information

Questions or assistance requests should be directed to Playtime Support via the in-app Help channel or the official support channels listed in the Help Centre. The Responsible Gaming section of your account provides self-help tools and access to additional resources.