Fair Play Commitment

Playtime applies rigorous standards to ensure every wager and game outcome is fair, verifiable, and conducted with integrity. This policy governs all betting and gaming services offered on the Playtime platform and applies to all players, regardless of geography, device, or payment method.

Licensing and Regulatory Oversight

Playtime operates under a valid gaming license issued by a recognized regulatory authority. The platform remains subject to ongoing supervision, and we implement controls to maintain fairness, security, and responsible access to services. All activities comply with applicable laws and regulatory expectations.

RNG, Audits, and Game Integrity

All games and wagers rely on certified Random Number Generators (RNGs). We engage independent third-party auditors on a regular basis to verify the integrity of game outcomes and software. Audit findings are documented and can be reviewed through official support channels. We maintain change-control procedures to prevent unauthorized modification of game software.

Transparency of Rules and Payouts

For each game and bet type, Playtime publishes the governing rules, payout schedules, and the theoretical return to player (RTP) where applicable. If a game feature affects odds or paytables, players are informed before participation. Any material changes to rules are communicated in advance with an effective date.

Responsible Gaming and Player Protections

  • Age restriction: Gambling is accessible only to players aged 18 years or older.
  • Self-control tools: Players may set deposit limits, spend limits, session time limits, and opt for cooling-off periods or self-exclusion via the account settings.
  • Reality checks and timeout: The platform may prompt reminders at defined intervals to help manage play.
  • Accountability: We verify identities and monitor for patterns that indicate problem gambling, and we cooperate with players who seek support.

Player Complaints and Dispute Resolution

Playtime maintains a formal Player Complaints Policy. Players may submit a complaint using the built-in form or by contacting our support team. We review complaints within a defined timeframe, typically within 15 business days. If a player remains dissatisfied, they may escalate to an independent ADR provider for resolution in accordance with applicable laws and the ADR provider's terms. Final determinations apply to the platform and are binding unless required otherwise by law.

Security, Privacy, and Data Handling

We implement industry-standard security measures for data protection, including encryption for transactions, access controls, and secure storage of personal information. Our Privacy Policy explains data collection, use, retention, and sharing practices, and all processing adheres to applicable data protection laws. Players may exercise rights provided by law, including access to their data and withdrawal of consent where applicable.

Enforcement and Compliance

Playtime reserves the right to investigate suspected cheating, collusion, or manipulation of outcomes. In such cases, we may suspend or terminate accounts, withhold funds, and referral to authorities where required by law. We document investigations and decisions, and provide reasoned outcomes to players. We also reserve the right to adjust fair play measures in response to emerging risks or regulatory developments, with prior notice when feasible.

Policy Updates

This Fair Play Policy is reviewed regularly. We will publish material updates with an effective date and communicate changes to players through the platform's notification channels. Continued participation after the effective date constitutes acceptance of the updated policy.